Walk away with a fresh perspective on solving conflicts for peaceful resolutions.
15 minutes Introduction
Review of concepts, stress levels and resolutions goals
60 minutes Upgrading Diplomacy - techniques for implementation
Strategies to prepare for the resolution
Wording that works to calm the situation
Actions that resolve
15 minutes Workplace Practice Scenarios – Patient care or employee situations
30 minutes Self Assessment of Skills
Examples and scenarios relevant to daily issues.
Upon completion of this course, participants should be able to:
Build a format for solving conflicts in your workplace.